Rental Experience

Introduction

Welcome to Backyard Carnival! We are thrilled that you've chosen us for your party rental needs. Our goal is to ensure that your event is not just successful, but also a delightful and stress-free experience. With our wide range of party rental items, we're here to bring the fun and excitement of a carnival right to your backyard.

At Backyard Carnival, we understand that organizing a party can be overwhelming, which is why we're dedicated to providing seamless and hassle-free rental services. From bouncy castles to game booths, our equipment is designed to cater to all ages, ensuring that your guests have an unforgettable time.

In the following sections, we will guide you through what to expect during your rental experience with us. Whether it's your first time renting party equipment or you're a seasoned event planner, this page will provide you with all the necessary information to make your event a smashing hit. So, let's get the party started!

Booking Process

At Backyard Carnival, we aim to make the booking process as convenient and flexible as possible. You can book our party rental items through one of the following methods:

Online Booking:

Visit our website and use our easy online booking system. It's a quick and straightforward way to reserve your items anytime, anywhere.

Phone Booking:

Prefer a more personal touch? Give us a call at 989-403-2568. Our friendly staff will assist you in booking the items you need over the phone, ensuring all your specific requirements are met.

Email Booking:

You can also email us at info@backyardcarnivalsj.com. Just send us your details and rental preferences, and we will get back to you to finalize the booking.

Information Required for Booking:

To ensure a smooth and efficient booking experience, we require the following information:

Name: Your full name for the booking record.

Address of Event: The location where the event will be held.

Phone Number: A contact number for any necessary communication.

Email: Your email address for sending booking confirmations and updates.

Date and Time: The date and time of your event, if known at the time of booking. This helps us schedule delivery and setup efficiently.

Rest assured, we use this information solely for the purpose of managing your booking and providing the best service for your event. If you have any special requirements or need assistance during the booking process, feel free to reach out to us. We’re here to make your party planning as joyful and hassle-free as possible!

Preparing for the Day of Your Rental

To ensure a smooth and enjoyable experience with Backyard Carnival, here are some important steps and information regarding the day of your rental:

Payment Reminder and Final Payment:

If there is a remaining balance for your rental, we will send you a reminder via email at least one week before your event.

Final payment should be completed a minimum of 3 days prior to your event. This helps us to ensure everything is in place for a successful party.

For those preferring to pay with cash or check, please arrange a time for the payment to be received either via mail or through a scheduled pickup/drop-off, also at least 3 days before your event.

Confirmation and Delivery Time:

We will contact you at least 3 days before your event to confirm all the details and provide you with an estimated delivery time.

Please note that delivery will always be scheduled before your event starts, and in some cases, it may even be arranged for the day before.

Day of the Event:

On the day of your event, you will receive a text message from us when we are en route, including an estimated time of arrival (ETA).

Our team will arrive at the scheduled time and set up the equipment at the predetermined location.

We will provide a thorough briefing on all safety information regarding the operation and handling of the equipment to ensure a safe and fun experience for everyone.

Post-Event Pick-up:

At the end of your rental period, our team will return to pick up the equipment.

We will make sure that the area around the rental is cleared of all equipment and any trash that may be present, leaving your space just as we found it.

We are committed to making your event a success and ensuring that your experience with Backyard Carnival is as enjoyable and hassle-free as possible. If you have any questions or special requests leading up to your event, please do not hesitate to reach out to us.